Reviews | The ESTAS Awards for Heather & Lay Falmouth

All-time Customer Service Rating

96.8%

Based on 214 verified reviews from home movers

Heather & Lay Falmouth
3 Church Street, Falmouth Get in touch today

Sell your house with this agent

AI Reviews Summary

Customers overwhelmingly describe their experience with Heather & Lay as professional, efficient, and highly communicative, with staff members including Rio, Heather, Lay, Lynn, Dave, Charlie, and Barnaby frequently praised by name for their diligence, responsiveness, and ability to navigate complex or sensitive transactions, including those managed remotely. Recurring themes include proactive updates, strong local market knowledge, and a friendly, personable approach that has contributed to swift sales and successful outcomes, such as full asking price offers. Feedback is overwhelmingly positive overall, with only very minor, isolated notes regarding post-purchase matters observed in a small number of cases.

These reviews are completed at the end of the transaction and independently verified.

5 Star Review

21 Oct 2026

Richard Dennison (seller)
Really pleasant people to deal with.

Not just one but all the staff.

4.5 Star Review

19 Oct 2026

Darren Marshall (buyer)
All the staff at Heather & Lay have been very friendly, helpful and a pleaseure to deal with.

Special thanks to Lynn Richards:
Lynn was fantastic at chasing the relevant parties throughout the chain and keeping everyone informed of progress.

4 Star Review

14 Oct 2026

Elizabeth Rofe (buyer)
I thought the whole estate agent team was very professional.

Special thanks to Barnaby Wills:
I was very impressed by Barnaby. He went out of his way in order to find out answers to any questions.
I thought that Lynn on the selling team was also very professional

4.5 Star Review

28 Sep 2026

Susan (seller)
I live abroad so many unusual problems came up but were handled with authority professionalism and quickness. I never doubted them and we got through it all with very little problems

Special thanks to Teresa Andrew:
Teresa was special. Always cheerful and always managing each problem which evolved with efficiency and professionalism. I shall always think of her as a friend to count on.

5 Star Review

07 Aug 2026

Tim Parker (seller)
We were in the most awful chain of 6 transactions with many complications. Heather and Lay kept in touch regularly with accurate information and progressed everything to a successful conclusion
Thanks to them we are now able to move back to Cornwall!

Special thanks to Lynn Arwenack Street:
She was excellent and kept in touch regularly with updates during a very difficult chain related transaction. Thank you Lynn.

5 Star Review

30 Jul 2026

Ron Bull (buyer)
The experience was superb Lynn was very professional and was on it throughout the process.
Although it is a stressful time when moving home Lynn kept us up to date as and when needed.
Thanks very much for your time and your support and expertise.
I cannot speak highly enough of Lynn and the team at heather and lay