Absolutely outstanding service from start to finish. The team have been unreal throughout the entire process — incredibly supportive, responsive, and genuinely committed to making everything run smoothly. Their communication was always clear, and they consistently went above and beyond to keep things moving and ensure I felt informed at every stage.
I’m truly grateful for all their hard work and couldn’t recommend them highly enough. An amazing team and a faultless experience.
Special thanks to Alex James:
I would like to nominate Alex James. for his exceptional dedication and support throughout my property purchase. He called every day to check progress with both sets of solicitors and consistently went above and beyond to keep things moving. From the start, he was genuinely excited for me and my partner as a young couple buying our first home, and his positivity and commitment made the whole process far less stressful. He truly deserves recognition for the outstanding service he provides.
The same message resinates for every staff member at equity, Lucy who showed us around the property was incredible and helped us agree a purchase price with the seller the next day after viewing.
Callum also accompanied us on one of our viewings and was very informative and helpful throughout.
14 Nov 2025
Zion Walters-Collett (buyer)Thank you very much Zion. It really means so much. The service we provide is something we work so hard on. Its such an exciting time for you, we want to make it a smooth and special as possible. I'm glad you were happy. I will inform the team of your comments. Alex JamesAlex James - Equity London
ESTAS is a customer review and awards platform exclusively for property professionals. We put the spotlight on agents, conveyancers and mortgage brokers who deliver exceptional customer service. So if you are using an ESTAS member you'll have peace of mind and the service you deserve.
