Reviews | The ESTAS Awards for Williams & Goodwin Group

All-time Customer Service Rating

96.1%

Based on 1008 verified reviews from home movers

Williams & Goodwin Group
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AI Reviews Summary

Williams & Goodwin, across its various branches, consistently earns strong praise for professionalism, proactive communication, and the attentiveness of named staff members who help ensure smooth, stress-free transactions in sales, lettings, and rentals. Clients particularly value the agency's reliability, competitive rates, and quality marketing, often noting faster and more satisfactory outcomes than with previous agents. A small number of reviews mentioned isolated notes on valuation expectations, marketing input variations, or utility bill guidance, though these did not diminish the overwhelmingly positive overall experience.

These reviews are completed at the end of the transaction and independently verified.

5 Star Review

06 Nov 2026

Victor Hughes (seller)
Numbers and tick boxes do not describe the close attentive care that accompanied the sale of my house. A traumatic time was calmly managed and I move on with huge relief and thanks.

Special thanks to Chloe Hughes:
Advice and support throughout the sales process was very much appreciated especially given the unexpected issues that arose.

5 Star Review

04 Nov 2026

Becky Jones (tenant)
Very good experience, very quick process.

Special thanks to Katie-Ann Sheehan:
Very good at answering my queries and offering support. Answered my queries very promptly.

5 Star Review

04 Nov 2026

Gareth Jones (landlord)
Williams and Goodwin were very thorough and efficient in finding me tenants for two properties. They explained the procedure and costs and kept me updated with the process.

Special thanks to Jack Hoban:
Jack was helpful and organised. He was easy to get hold of when I had a question and sorted any problems efficiently.

5 Star Review

02 Nov 2026

Amanda Chatburn (tenant)
I honestly couldn’t have asked for a better experience dealing with Leah. She was absolutely fantastic throughout the whole process, from the initial arrangements right through to getting the tenancy and paperwork sorted.

Her communication was exceptional. She consistently kept me updated, whether there was news to share or simply to reassure me that things were progressing. Even when there weren’t any updates, she still took the time to get in touch, which I really appreciated and which made such a difference.

She was always friendly, approachable, professional and incredibly helpful. Nothing ever felt like too much trouble, and she made what could have been quite a stressful process feel smooth and straightforward.

I genuinely felt supported and kept in the loop every step of the way. Leah is a real credit to the team, and I can’t thank her enough for all her help, patience and excellent communication. Outstanding customer service from start to finish!

Special thanks to Amanda Chatburn:
Leah was absolutely fantastic throughout the entire rental process. After viewing the property, she took over and handled everything from the referencing and credit checks to all the tenancy paperwork and liaising between myself and the landlord.

What really stood out was her communication. She kept me informed every step of the way, regularly updating me even when there wasn’t necessarily any new information, just to reassure me that everything was progressing. That meant a lot, particularly when there were a few things to work through during the process.

She was patient, understanding, approachable and incredibly professional throughout. Nothing was ever too much trouble, and I always felt that she genuinely wanted to help and make the process as straightforward as possible.

Moving house can be stressful, but Leah made the whole experience so much easier. Her dedication, attention to detail and excellent communication were second to none. She is a real asset to the company and thoroughly deserves recognition for the fantastic service she provides.

5 Star Review

02 Nov 2026

Amanda Chatburn (tenant)
I had a really positive experience. Cai was absolutely lovely from start to finish. He was punctual, friendly, polite and extremely professional throughout. He made me feel welcome and at ease during the viewing and took the time to show me around the property properly, explaining everything clearly and answering any questions I had.

He was very informative, approachable and genuinely pleasant to deal with. Nothing felt rushed, and he made the whole viewing experience really enjoyable and straightforward.

It’s refreshing to deal with someone who is so personable, helpful and professional. An absolute credit to the estate agency. Thank you, Cai, for making the experience such a positive one!

Special thanks to Amanda Chatburn:
I’d like to nominate Cai because he genuinely made such a positive impression. From the moment I met him, he was friendly, welcoming, polite and professional. He was punctual, well-prepared and extremely knowledgeable about the property. He took the time to explain everything, answer my questions and make sure I felt comfortable throughout the viewing.

What stood out most was his lovely manner and approachable personality. He made what can sometimes be quite a stressful process feel easy and enjoyable. It’s the little things that make a difference, and Cai really did go above and beyond to make me feel valued as a prospective tenant.

I think he is a real credit to the company and thoroughly deserves recognition for the excellent service he provided.

5 Star Review

30 Oct 2026

Emma Henson (seller)
Everyone at Williams and Goodwin was great from the start to the finish. Every query we had was answered quickly and we were fully supported throughout making our sale and purchase less stressful

Special thanks to Chloe Hughes:
Chloe was in regular contact with us and kept us up to date with everything. If there was ever a question I had, I knew she would get back to me quickly and made the whole process stress free!