Hannah James Estates
All-time Customer Service Rating
88.7%
Based on 11 verified reviews from home moversHannah James Estates
19 Limpsfield Road, South Croydon Get in touch today
AI Reviews Summary
Hannah James Estate Agents receives consistently strong praise across reviews, with customers highlighting the team's professionalism, proactive communication, and expertise in navigating both straightforward and more complex transactions, including probate sales and chain-related challenges. Clients particularly value the supportive guidance offered throughout the buying and selling process, with many noting sustained trust across repeat use and family recommendations. A small number of reviews noted isolated instances where communication could have been more consistent, suggesting occasional room for improvement in callback timeliness and responsiveness.
5 Star Review13 Oct 2026
Steven Ellison (seller)I have sold and bought houses using Hannah James estate agency over many years and always been happy with the way they have looked after me. My family have also used the agency over the years and are also happy .Special thanks to Steven Ellison:
James Manchester and his team are very supportive.Reply from Hannah James Estates:Dear Steven, I am so glad you were pleased and it was always effortless and a joy to work with you. I hope we can help you again some day, With all good wishes, James and the TeamJames Manchester - Hannah James Estates
1 Star Review04 Oct 2026
Eileen Kingshott (seller)We were not contacted apart from a couple of times from these agents one of the staff was very unhelpful when you called just said oh I’m not a solicitor and when you asked for a call back it never happened would not recommend them at allReply from Hannah James Estates:Dear Mrs Kingshott, I am very sorry you feel this way. I am managing the agency now with my assistant Sarah and as you can see from other reviews, the attentiveness you say you didn't receive is not something she and I recognise based on these other reviews. I am a solicitor as you know and speaking as one I know they can provide answers that agents are not able to give but nevertheless I take your comments onboard and will do my best to ensure sellers do not experience the same. With all best wishes, JamesJames Manchester - Hannah James Estates
5 Star Review30 Sep 2026
Dipti Kotecha (buyer)It was my first time selling a property i was very pleased with their help and my concerns they helped with the form filling and what to focus on in order to get the property sold .Since i was stressed about it . I will be using their services again when i buySpecial thanks to Pippa,Natalie, James Manchester:
All the staff are very helpful including their solictor would not hesitate to use them again.
5 Star Review29 Sep 2026
Samantha Sibley (seller)The service we received from Hannah James Estate Agents was excellent and exceeded all of our expectations. James, Tracey, Pippa and the team were exceptional. Their expertise and professionalism was outstanding. Nothing was ever too much trouble and we always felt we were in good hands.Special thanks to James Manchester:
James is a consummate professional and I cannot recommend him highly enough. He is extremely knowledgeable and professional at all times, but also patient, understanding and kind. We always felt completely confident that he was acting in our best interests and he always went above and beyond to ensure we were happy with how things were proceeding.Reply from Hannah James Estates:Dear Samantha and Graeme, Thank you so much. It was a delight to have such respectful, kind and understanding Clients as you and we all sincerely wish you lots of happy memories in your new setting. They are extremely lucky to have you there. Best wishes , JamesJames Manchester - Hannah James Estates
5 Star Review29 Sep 2026
Sally-Anne Kennedy-Lamb (seller)We had an excellent experience with Hannah James. The combination of solicitor services and estate agents works really well. Everyone was very friendly and committed to getting our sale through. We felt supported and that they genuinely cared about our sale, especially when a difficult hurdle arise, which was dealt with with an impressive knowledge of property law. Thanks to all in the team.Reply from Hannah James Estates:Dear Sally-Anne, It was a real privilege to get to know you a bit and to hear about your experience. I will always remember that and hope that we did your Father proud. I know that you did so. Best wishes, James on behalf of the team.James Manchester - Hannah James Estates
5 Star Review28 Sep 2026
Katherine Tarlton (seller)Both the ladies in the office were brilliant and patient as the sale through twiceSpecial thanks to ? ?:
The young lady that was my prime person went far above what I had experienced in the sales of our previous homesReply from Hannah James Estates:Dear Katherine, Thank you very much and for your support too which was very much appreciated. Regards, James, on behalf of the team.James Manchester - Hannah James Estates
No reviews found. Try adjusting the filters above.
ESTAS is a customer review and awards platform exclusively for property professionals. We put the spotlight on agents, conveyancers and mortgage brokers who deliver exceptional customer service. So if you are using an ESTAS member you'll have peace of mind and the service you deserve.
