Reviews | The ESTAS Awards for EMPIRE CHASE

All-time Customer Service Rating

97.5%

Based on 1413 verified reviews from home movers

EMPIRE CHASE
14 Peterborough Road, Harrow Get in touch today

Sell your house with this agent

AI Reviews Summary

Empire Chase consistently receives outstanding feedback across lettings, sales, and property management, with clients praising the team's professionalism, responsiveness, and clear communication throughout maintenance, renewals, and tenancy processes. Individual team members, including Naz, are frequently recognised for their proactive support, market knowledge, and dedication to resolving issues efficiently, contributing to smooth, stress-free experiences and strong client trust. While the overwhelming majority of feedback reflects high satisfaction and reliability, a small number of reviews note minor variations in consistency, with no significant recurring concerns identified.

These reviews are completed at the end of the transaction and independently verified.

4.5 Star Review

09 Nov 2026

Ankur Agarwak (tenant)
It was a very good experience and they are one of the most responsive and caring agents

Special thanks to Sudha M:
Amazing and very helpful.

5 Star Review

01 Nov 2026

Magembe Buluhan (tenant)
I cannot recommend Empire chase enough. From day one, their communication has been absolutely flawless. They guided me every step of the way through the referencing process, made sure everything was completed on time, and strictly hit every single deadline.
What really stands out is how friendly the team is. The help they provide goes way beyond just the basic service they offer—they truly care and go the extra mile. If you are looking to rent a studio flat, flat, house, you are in great hands with them.

5 Star Review

22 Sep 2026

Shamir Kawa (landlord)
As I approach a year with Empire Chase as my acting letting agent, I remain thoroughly impressed by the company’s efficiency and professionalism. I would confidently recommend Empire Chase to friends and family without hesitation.

Special thanks to Sudha M:
Sudha, the property manager, is highly attentive and consistently professional. As a landlord, it is extremely important to have a direct point of contact who responds to queries promptly and effectively via email — and Sudha fulfils this requirement exceptionally well.

5 Star Review

10 Aug 2026

Hauwa Mshelia (landlord)
I appreciate the amazing service your company has provided over the years. You've all been consistently reliable and professional, which means a lot. With your team, you don’t just get what you paid for, but everyone genuinely goes the extra mile!

Special thanks to Sudha M:
My property manager Sudha has been incredibly reliable, pleasant, and accessible.
She went above and beyond recently when an unexpected issue came up. She immediately swung into action and helped resolve the incident so swiftly while keeping me updated.
Having that kind of support gives me peace of mind, and I'm glad to have her and Naz looking after things for me.

5 Star Review

22 Jul 2026

Pedrinha Rodrigues (tenant)
Very good experience.

Special thanks to Sudha M:
The customer service was excellent by sudha. She was professional and helpful throughout my experience.Everything was handled smoothly.Thank you

5 Star Review

19 Jul 2026

Asif Siddiqi (tenant)
Great team of professionals and very prompt responses.

Special thanks to Sudha Mrs:
Keep up the good work and good luck