Reviews | The ESTAS Awards for EMPIRE CHASE

All-time Customer Service Rating

97.5%

Based on 1411 verified reviews from home movers

EMPIRE CHASE
14 Peterborough Road, Harrow Get in touch today

Sell your house with this agent

AI Reviews Summary

Empire Chase consistently earns strong praise for its professionalism, responsiveness, and clear communication across sales, lettings, and property management, with team members such as Naz, Sudha, and Natasha frequently recognised for their attentive, proactive support and efficient issue resolution. Clients highlight smooth, stress-free experiences, reasonable fees, and dependable long-term relationships, with many expressing confidence and a strong likelihood of recommendation. A small number of reviews noted minor variations in consistency or early communication, though these were generally described as isolated and resolved over time.

These reviews are completed at the end of the transaction and independently verified.

5 Star Review

22 Sep 2026

Shamir Kawa (landlord)
As I approach a year with Empire Chase as my acting letting agent, I remain thoroughly impressed by the company’s efficiency and professionalism. I would confidently recommend Empire Chase to friends and family without hesitation.

Special thanks to Sudha M:
Sudha, the property manager, is highly attentive and consistently professional. As a landlord, it is extremely important to have a direct point of contact who responds to queries promptly and effectively via email — and Sudha fulfils this requirement exceptionally well.

5 Star Review

10 Aug 2026

Hauwa Mshelia (landlord)
I appreciate the amazing service your company has provided over the years. You've all been consistently reliable and professional, which means a lot. With your team, you don’t just get what you paid for, but everyone genuinely goes the extra mile!

Special thanks to Sudha M:
My property manager Sudha has been incredibly reliable, pleasant, and accessible.
She went above and beyond recently when an unexpected issue came up. She immediately swung into action and helped resolve the incident so swiftly while keeping me updated.
Having that kind of support gives me peace of mind, and I'm glad to have her and Naz looking after things for me.

5 Star Review

22 Jul 2026

Pedrinha Rodrigues (tenant)
Very good experience.

Special thanks to Sudha M:
The customer service was excellent by sudha. She was professional and helpful throughout my experience.Everything was handled smoothly.Thank you

5 Star Review

19 Jul 2026

Asif Siddiqi (tenant)
Great team of professionals and very prompt responses.

Special thanks to Sudha Mrs:
Keep up the good work and good luck

5 Star Review

15 Jul 2026

manasa sara jose (tenant)
Highly professional and efficient

Special thanks to Sudha M:
Sudha is consistently approachable. She is always willing to assist with any issues and responds to inquiries promptly.

5 Star Review

24 Jun 2026

Giovanni Baldussi (tenant)
Very good support throughout, especially from Sudha. Positive experience

Special thanks to Sudha M:
Very responsive and attentive to tenants needs