Reid and Roberts Holywell

Reid and Roberts Holywell logo
All-time Customer Service Rating

100%

Based on 25 verified reviews from home movers
Reid and Roberts Holywell
10 High St, Holywell,
Get in touch today

AI Reviews Summary

Customers overwhelmingly commend the Holywell branch, with particular recognition for Michaela and Sophie, for professional, responsive, and attentive service throughout the buying and selling process, including proactive communication and support during out-of-hours and lengthy transactions. Reviewers consistently highlight efficient use of online tools, helpful guidance on presentation and advertising, and strong reliability across repeat dealings, fostering notable client loyalty. Overall sentiment is overwhelmingly positive, with no significant areas for improvement identified across the feedback.

These reviews are completed at the end of the transaction and independently verified.
5 Star Review

18 Oct 2026

Erin Griffiths (buyer)
We couldn’t have asked for a better experience!

From start to finish, the team were absolutely amazing and made the whole process of buying our home such a positive experience. They were friendly, professional, supportive, and always happy to help whenever we needed them.

Buying a house can be stressful, but they made everything feel so much easier by keeping us informed, answering our questions, and going above and beyond to help us along the way. Their communication and support throughout the entire process were fantastic, and we genuinely couldn’t fault them.

A special thank you to Sophie and Samantha, who were both amazing throughout our journey. Sophie was fantastic in helping us through the buying process, always keeping us updated and making sure we felt supported every step of the way. Samantha was also lovely and took the time to show us houses, helping us explore our options and feel happy and confident that we were making the right decision for us. We really appreciate the time, care, and effort you both put into helping us find our home.
We’re so grateful for all their help in getting us into our new home.

Thank you so much for everything! You really were amazing from start to finish, and we couldn’t be happier with the service we received. Highly recommend!
Special thanks to Sophie Oatham :
We honestly can’t thank Sophie enough for all her help and support throughout the process of buying our home. She was absolutely amazing and went above and beyond to make everything as smooth and stress-free as possible for us.

Sophie was always so lovely, approachable, helpful, and professional. She kept us informed throughout the process, was always happy to answer any questions we had, and made us feel supported every step of the way. It really makes such a difference having someone who genuinely cares and takes the time to help you through such an important milestone in your life.

Sophie made it such a positive one for us, and we’re so grateful to her for everything she did to help us get into our new home.

Sophie, thank you so much for everything! You’ve been an absolute star, and we couldn’t have asked for a better person to help us through this journey. You’re a credit to the team, and we would recommend you to anyone without hesitation.
5 Star Review

23 Sep 2026

Tiffany Segar (buyer)
Having never bought a house before, we had no idea where to start or what the buying process even involved. Michaela from Reid & Roberts supported us from start to finish and was incredibly helpful throughout.

Without her support, we wouldn’t have had the knowledge or confidence to navigate the process so smoothly. She made what could have been a very daunting experience feel so much easier and gave us confidence every step of the way.
Special thanks to Michaela Blythin :
Michaela was incredibly knowledgeable and able to answer every question we had, always pointing us in the right direction when needed. We asked so many questions throughout the process, but nothing was ever too much trouble for her. She was always happy to help, incredibly patient, and made us feel supported every step of the way.
5 Star Review

17 Sep 2026

Harry Taylor (buyer)
Generally across the board we were really pleased with the service provided us, really made the process as smooth as possible!
Special thanks to Sophie Oatley:
Sophie was extremely helpful and patient when we viewed our house multiple times, never made us feel like we were putting her out and was extremely efficient with any queries we had and was extremely quick to sort for us!
5 Star Review

20 Jun 2026

Dawn Pritchard (seller)
Excellent service, helpful advice through out the process, helping us navigate our sale. Quick reply to our questions nothing was too much trouble. The advertising of the property was amazing and the advice given to make the the best of our home invaluable with some great pictures taken.
Special thanks to Sophie Otham:
Explaining the process and quick reply to calls and emails. Keeping us updated regularly.
5 Star Review

07 Jun 2026

Anna Jones (seller)
The whole team were really friendly and helpful throughout the selling process and they made the whole process a lot easier. Communication was always outstanding through phone and email and the team were always easy enough to get hold of if I needed them.
I would highly recommend them.
Special thanks to Sophie Otham:
Sophie always helped with my queries and would respond to emails really quickly. Sophie kept me updated on the viewings and any feedback received. Sophie was always polite, efficient and really helpful.
5 Star Review

19 May 2026

stephen ashworth (seller)
Sophie and the team at the Holywell branch provided an excellent service - would highly recommend.

The ESTAS

ESTAS is a customer review and awards platform exclusively for property professionals. We put the spotlight on agents, conveyancers and mortgage brokers who deliver exceptional customer service. So if you are using an ESTAS member you'll have peace of mind and the service you deserve.

The ESTAS