Reviews | The ESTAS Awards for The Depositary

All-time Customer Service Rating

99%

Based on 70 verified reviews from property professionals

The Depositary
61 Rivington Street, London Get in touch today

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AI Reviews Summary

Customers consistently express strong satisfaction with this platform, frequently praising its efficiency, intuitive design, and AI-driven features that bring transparency and clarity to deposit deductions and the tenant vacating process. The responsive and collaborative team, notably Carla and Kristjan, receive particular recognition for their thorough support, with only an isolated note regarding a brief initial adjustment period that was quickly resolved. Overall, feedback across all reviews remains overwhelmingly positive, with no significant areas for improvement identified.

These reviews are completed at the end of the transaction and independently verified.

5 Star Review

16 Jul 2026

Jan Stamp
Really good system, the process is easy to follow and always excellent customer service if help is required.

Special thanks to Carla Burnett:
I have been dealing with Carla Burnett for a few years now. She is absolutely fabulous, she is quick to respond and so helpful. Any queries I have ever had have been dealt with professionally and always resolved. Excellent service from Carla at all times, can't rate her highly enough.

5 Star Review

26 Mar 2026

Nicole Wright
I had an issue which Carla was quick to assist with. Carla was friendly, responsive and so helpful!

Special thanks to Carla Burnett:
I had an issue which Carla was quick to assist with. Carla was friendly, responsive and so helpful!

5 Star Review

28 Feb 2026

Steven Herd
The Depositary is a groundbreaking platform that modernises the post-tenancy dilapidations process. It tackles real-world issues in a way that benefits landlords, tenants, and agents alike. For any letting agency looking to empower property managers and streamline outcomes, it’s a no-brainer.

5 Star Review

28 Feb 2026

Dee Quealy
We have been using The Depositary since it was first launched, it is a streamlined and efficient
By end of tenancy process w
Much provided clarity to tenants and we firmly believes reduces conflict to a minimum.

5 Star Review

27 Feb 2026

Dominic Kleywegt
We started using these guys very early on in their adventure and I have to say, the constant improvements/enhancements that they’ve released is brilliant - their new AI tool has saved so much time as well as allowing us to see a much improved deposit dispute reduction.

5 Star Review

27 Feb 2026

Chris Pook
Kristjan and his team have developed an excellent product that really improves the flow of the end of tenancy process, specifically the deposit return. We carry out 100s of transactions every year through the platform and our team of property managers always speak positively about the product and new starters find it easy to use.