Casey was very professional and kept me updated on every step of finding a tenant.
Special thanks to Casey Underwood:
Casey was very professional and kept me updated on every step of finding a tenant.18 Jun 2026
Alison Randall (landlord)
I cannot recommend Martin & Co highly enough. Selling my house has been a long, stressful and at times complicated process, but throughout I felt informed, supported and genuinely cared for. Communication was excellent from start to finish, and I was kept updated even when there was little progress to report. The team were proactive, professional and always willing to go the extra mile to help move things forward. What could have been a very difficult experience was made significantly easier by their hard work, persistence and kindness.
Special thanks to Justine Hoy:
Justine has been exceptional. She has the rare combination of being warm, approachable and genuinely caring, whilst also being highly effective and incredibly proactive. She kept me informed throughout, chased solicitors, buyers and others in the chain when needed, and always seemed willing to roll up her sleeves and do whatever was required to keep things moving.
What stood out most was that she treated me as a person rather than just another client. At times, when the sale became stressful and uncertain, she was reassuring, down to earth and honest, whilst never sugar-coating the realities of the situation. She went above and beyond what I would ever have expected from an estate agent, including helping me navigate issues that were not directly her responsibility.
I have bought and sold property before and have never felt so well supported by an estate agent. Justine has absolutely earned her commission and I am extremely grateful for everything she has done.18 Jun 2026
Jo Divers (seller)
The overall process of letting through Martin & Co. was exceptional! It was very straight to the point and everything explained to me was understandable and left me with all of my questions answered.
Special thanks to Casey .:
I was left with only his first name, but Casey was an excellent agent! He was extremely nice, gave a thorough response for every question I had, and made the overall process easy for me. As a US citizen coming to live and get acquainted to the living differences, he did a wonderful job explaining those to me in a very straightfoward manner.17 Jun 2026
Zander Hembree (tenant)
We cannot speak highly enough of the service we received from Martin & Co, and in particular from Justine, with support from Charlotte throughout the process.
What turned into a very challenging and lengthy few months was made possible only because of Justine's unwavering commitment, professionalism and determination. No obstacle was too great, and whenever problems arose, she didn't just identify them – she found solutions and worked tirelessly to ensure everything stayed on track. Her attention to detail, persistence and refusal to let the deal fall through were nothing short of remarkable.
Both Justine and Charlotte consistently went above and beyond, but Justine's dedication was truly exceptional. She gave up her own personal time to help us, kept us informed every step of the way and fought relentlessly to make sure we achieved the outcome we wanted. Thanks to her incredible efforts, we are now moving into the home of our dreams.
The level of service we received was impeccable and, without question, the best we have ever experienced. In a world where outstanding customer service can be hard to find, Justine has set a standard that others should aspire to. We will be forever grateful for everything she did for us and would recommend Martin & Co without hesitation.
Thank you, Justine and Charlotte – you have been absolutely outstanding.16 Jun 2026
stephen fell (buyer)
We had a very positive experience from the start to end of the buying process. The property agent was super helpful to find out solutions/negotiations we needed and communication was superb with her. Would really like to recommend this service for my friends as well! Service exceeded our expectation!
Special thanks to Charlotte Hopwood:
Our whole property buying experience was super smooth thanks to Charlotte's exceptional service. She maintained prompt communication throughout the process, she was really friendly and her service exceeded our expectations! I would like to thank her so much for all the help and the arrangements she made to make our buying process smooth. Wishing her best of luck!.02 Jun 2026
Malsha Parakrama (buyer)
Charlotte is absolutely fabulous. She is communicative, helpful, positive and dedicated. This coupled with the product supplied by Martin and Co meant they were able to sell my house where others failed. Their approach saved me a lot of stress. Thank you so much ????
Special thanks to Charlotte Hopwood:
Charlotte is fab, she is dedicated, makes you feel heard and she communicates regularly and effectively. Her approach to the whole transaction was a breath of fresh air and I am so grateful for her professionalism.02 Jun 2026
Marie Bloomberg (seller)
ESTAS is a customer review and awards platform exclusively for property professionals. We put the spotlight on agents, conveyancers and mortgage brokers who deliver exceptional customer service. So if you are using an ESTAS member you'll have peace of mind and the service you deserve.
