Customers consistently commend Kivells for professional, responsive, and friendly service across renting, buying, and selling, with particular recognition for staff members such as Emily, Laura, Daniel, Dan, Nic, and Jess for their clear communication and dedication throughout the process. Reviewers frequently highlight efficient maintenance handling, proactive marketing, and diligent transaction support, resulting in smooth outcomes even amid challenging or protracted circumstances. A small number of reviewers noted minor variations in the move-in process, such as a preference for in-person key handovers, though these isolated notes did not detract from an overwhelmingly positive overall impression.
5 Star Review09 Apr 2026
Lauren Saunders- Shears (tenant)Emily has been great through every step of the way, from us viewing the property for the first time to picking up the keys. Any questions I had were answered swiftly and efficient.
4 Star Review27 Feb 2026
Jethro Coleing. (landlord)Always get reliable service from experienced team. Invaluable when keeping abreast of changes in legistration.As well as advice on any repairs
that may need doing, & who they would recommend to do the work.Special thanks to Malia Barnard.:
Very helpful especially as she lives not far away from Marhamchurch, &
can callin to sort out any problems.
4.5 Star Review26 Feb 2026
J&S Thompson (seller)We would like to recommend Kivells Property Agents, Branch in Launceston, Cornwall PL15 8AD to every one looking to have the best counsel and service to sell their property.
From Daniel Stokes initial experienced evaluation and councel promptly followed by the property photography and presentation brochure production by Will Braunton - then multiple chaparoned showings by Will and Laura Westcott, followed by immediate feedback, the customer service was excelent and seamless. The Office staff have been continually polite, helpful and accomodating.
Special thanks to Laura Westcott:
Laura has ' held our hand' with rapid feed back and good councel throughout a difficult property sales chain. Laura has followed up, down the sales chain with other agents and reported back in order relieve our worries and concerns. All contact with the Kivells Team in Launceston are to be commended for their friendly charm whilst maintaining a business like manner throughout.
We nominate the Kivells Property Agents - Launceston Team
Daniel Stokes, Laura Westcott , Will Braunton & Staff
for an
Excellence in Customer Service Award.
Joan & Sidney Thompson
5 Star Review24 Feb 2026
Valerie Steer (buyer)Throughout the purchase of my property I have received a wonderful response to my phone calls, emails and all queries.Special thanks to Laura Westcott :
Laura has been extremely helpful and supportive throughout the whole process of my purchase. She has answered all my questions and queries and has been a wonderful support. She has provided an excellent link between my solicitors and me leaving no stone unturned. I cannot praise her enough for the encouragement and support that she has given me.
5 Star Review24 Feb 2026
Anna Kioufi (seller)Kivells have sold our cottages on Tremeale barns in Launceston, they were a complicated procedure. We currently have one more cottage and land with buyers, this process has been particularly challenging due to delays out of our control. However Kivells have supported the sale all the way and managed the buyers and solicitors.Special thanks to Laura Westcott:
Laura has been very helpful and is still managing the situation professionally despite the continuing challenges, she has kept us in the loop and responded when we've needed assistance.
Unfortunately our buyers solicitors have not been forthcoming with information or updates and Laura has stayed on top of this.
4.5 Star Review24 Feb 2026
Suzanne Littlejohns (seller)Laura has made a huge difference to every step of the sale process. She is by far the best estate agent I’ve ever dealt with. Exceptional professionalism and very easy to deal with. Clear and straightforward communication and amazing ability to resolve some of the complexities around negotiation of sale and dates.Special thanks to Laura Westcott:
Laura is very professional whilst being very personable and great to deal with. It’s been a difficult and stressful time and Laura has been understanding whilst producing great results in resolution of the issues. The best estate agent throughout I’ve dealt with.
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