Customers consistently praise Holbrook as a professional, efficient, and reliable property service, with frequent recognition of team members such as Karen and Lilly for their friendly communication, responsiveness, and proactive support throughout buying, selling, and letting processes. Reviewers particularly highlight seamless transitions from previous agents, diligent follow-ups with solicitors, and helpful touches such as mortgage broker introductions, contributing to smooth completions and strong overall satisfaction. No notable areas for improvement were identified across the majority of feedback.
4 Star Review23 Jul 2026
Deena Drysdale (landlord)If you’re looking for an all-around property service, Holbrook is the company for you. They’re amazing, supported by a fantastic team.Special thanks to Erfan Davoudian‑Beni:
I’m very pleased that Erfan is back at Holbrooke & Co, as he is genuinely one of the superstars of the lettings team. Having worked with him on and off for over two years, I can say he is consistently professional, knowledgeable and a joy to deal with.
He recently supported me through a sensitive tenancy matter that required a careful and thoughtful approach. His experience and calm manner made the situation much easier, and the options he provided helped resolve everything smoothly and efficiently.
Erfan is also exceptionally proactive — he often completes tasks before I’ve even had the chance to send over my follow up notes. He communicates clearly, keeps me updated, and always responds promptly.
He is a true asset to Holbrooke & Co and an excellent portfolio manager
5 Star Review25 Mar 2026
Andrea tweedy Dixon (seller)Our experience with Holbrook was amazing from start to finish they totally looked after us and made sure our purchase of our new house went smoothly.Special thanks to Karen Miller :
Karen was great through our and completed looked after us every step of the way.
5 Star Review16 Mar 2026
Audrey Dunkley (buyer)The staff were great very friendly but professional and answered and dealt with any queries efficiently and quickly. Kept me updated all through the process of selling my property. Highly recommend.Special thanks to Audrey Dunkley :
All the staff were helpfulReply from Holbrook & Co Seaham:Thank you for your amazing feedback. Much appreciated.Chantel Cowell - Holbrook & Co Seaham
5 Star Review31 Jan 2026
Ellie Dorans (buyer)Lovely company and easy process, I had no many questions and was never made to feel like I was too much. Absolutely second to none service and was a lovely property at the time with a fab landlord. Would highly recommend!Special thanks to Lilly Thynne:
Dealt with Lilly while I was moving into a previous property. She was a lovely helpful girl who was happy to answer any questions I had, made me feel very easy through the whole process, couldn’t recommend her enough!
5 Star Review30 Jan 2026
Shannon Leigh (tenant)Lilly who works at the Seaham branch.
Lilly helped me move into my new property and was amazing! So helpful and caring always picked up the phone to answer my question. Holbrook should be proud to have her as an employeeSpecial thanks to Lilly Thynne :
Lilly who works at the Seaham branch.
Lilly helped me move into my new property and was amazing! So helpful and caring always picked up the phone to answer my question. Holbrook should be proud to have her as an employee
5 Star Review28 Jan 2026
Joanne Hughes (seller)Excellent service, lovely friendly staff, very knowledgeable.Reply from Holbrook & Co Seaham:Thank you for the lovely review! We’re so pleased to hear you were happy with our service. Your feedback really means a lot to the team.Adele Wright - Holbrook & Co Seaham
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