Home & Castle consistently receives highly positive feedback across sales, lettings, and tenant relations, with clients frequently praising the team's professionalism, responsiveness, and clear communication throughout the property process. Staff members including Luke, Emily, Tracey, Beccy, and May are regularly commended by name for their attentive, personable service and thoughtful touches that enhance the overall experience. A small number of isolated notes regarding minor variations in individual experience or maintenance timeframes were mentioned, though these appear as minor exceptions within an overwhelmingly positive body of feedback.
5 Star Review14 Jul 2026
Imran Ameer (buyer)Lovely staff, they always got back to us within a very short time. Mae was really helpful with keeping us updated throughout the process. Got the keys within 7 weeks to our new home. Very pleased.Special thanks to Mae Tuppen :
5 star service, always happy to help with a smile
4 Star Review09 Jul 2026
Sandra Constantinides (buyer)We found Home & Castle to be very helpful, especially as they had really difficult sellers to deal with, who kept changing their minds on all sorts of issues.
They were very apologetic about this and kept us informed at all times.Special thanks to Mae Tuppen:
Mae Tuppen was really helpful with keeping us up to date with what information she was given by the sellers, and was very helpful in the negotiations with the solicitors and sellers.
I would highly recommend using Home & Castle.
5 Star Review06 Jul 2026
Nikki Burke (seller)I cannot speak highly enough of all the staff at Home and Castle. From the first initial contact, right through to the end. I was always kept up to date and given options. Professional throughout. Honest. Reliable. Authentic and realistic! Any time I called there was someone to take my call and support me through any questions I had. Everyone was so friendly in the office.
The best choice you will make is to choose the team at Home and Castle.Special thanks to Mae Tuppen:
Mae was amazing and I was so grateful and at ease with her by my side! Between Mae and Tracey, both ladies supported me throughout the process and made everything as simple as can be. Both so knowledgable. Smoothness and precision throughout.
Thank you both from the bottom of my heart!Reply from Home & Castle Estate Agents:Thank you Nikki for the kind words, we appreciate it and for trusting us to sell your home. Wishing you the best for you and your family !Mae Tuppen - Home & Castle Estate Agents
4.5 Star Review04 Jul 2026
John Godfrey (buyer)We were most impressed by the standard of service provided by the company which responded positively to all requestsSpecial thanks to Mae Tuppen:
Mae was most helpful in the viewing process and went out of her way to accede to our requestsReply from Home & Castle Estate Agents:Thank you John for the lovely review, much appreciated. It was a pleasure helping you buy your home!Mae Tuupen - Home & Castle Estate Agents
4.5 Star Review04 Jul 2026
Ian Barnes (seller)Outstanding service from day one from the guys at Home and Castle. Faultless throughout and very professional. Certainly recommend to all our friends. Thanks very much Tracey, Mae and Luke. AAASpecial thanks to Mae Tuppen:
Did our house proud and always on the ball. Cheers Mae.Reply from Home & Castle Estate Agents:Thank you for taking the time to do this review Ian, much appreciated! We are glad you are happy with the service and wish you all the best for the future.Mae Tuppen - Home & Castle Estate Agents
5 Star Review04 Jul 2026
Jacqueline Harris (buyer)We did not know Home and Castle before we bought our bungalow from them but were very happy with their excellent service and thought the card and bouquet of flowers when we moved in was a lovely touch. We would definitely recommend them.Special thanks to Mae Tuppen:
Mae Tuppen was extremely helpful and patient with all our questions and each time we had a viewing. Other members of the team were always helpful if we rang with a question and Mae was out of the office.
Mae also liaised with the sellers solicitors for us which was very helpful too.Reply from Home & Castle Estate Agents:Thank you Jacqueline for the kind words, much appreciated! It was a pleasure helping you purchase your home, wishing you all the best.Mae Tuppen - Home & Castle Estate Agents
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