Reviews | The ESTAS Awards for Griffin Group Grays

All-time Customer Service Rating

98%

Based on 503 verified reviews from home movers

Griffin Group Grays
4-6 Queensgate Centre, Orsett Road,Grays, Essex Get in touch today

Sell your house with this agent

AI Reviews Summary

Clients overwhelmingly praise the Griffin team for professional, responsive, and clear communication throughout sales and lettings processes, with staff members including Robbie Lougheed, Demi, Tiah, Niamh, Ian Divers, and Leyla frequently commended for their attentive, knowledgeable, and reassuring support that ensures smooth, stress-free transactions. A small number of reviews offer isolated notes around occasional delays in sales completion, initial scheduling or call-return responsiveness, and opportunities for more thorough pre-move-in inspections or fee transparency, though these had minimal impact on overall experience. Across the vast majority of reviews, satisfaction remains consistently high, with strong recommendations and no significant areas for improvement identified.

These reviews are completed at the end of the transaction and independently verified.

5 Star Review

02 Oct 2026

Samuel Liam (tenant)
I’d like to leave a great review for Robin Lougheed Sales/Lettings. He was incredibly helpful throughout the process. My wife and I went to look at properties, and Robin made everything easy he listened to what we wanted from the start, asked the right questions about our needs, and confirmed our budget.

From there, he showed us exactly the type of properties we were looking for. We felt genuinely supported and impressed with his professionalism and understanding. I’d highly recommend Robin/leyla shevket to anyone looking for a reliable and attentive agent.

Special thanks to Robin Lougheed :
I’d like to leave a great review for Robin Lougheed Sales/Lettings. He was incredibly helpful throughout the process. My wife and I went to look at properties, and Robin made everything easy he listened to what we wanted from the start, asked the right questions about our needs, and confirmed our budget.

From there, he showed us exactly the type of properties we were looking for. We felt genuinely supported and impressed with his professionalism and understanding. I’d highly recommend Robin/leyla shevket to anyone looking for a reliable and attentive agent.

5 Star Review

30 Sep 2026

Ryan Rachell (tenant)
The whole process has been easy and straightforward, Robbie was great and communicated well to help answer our questions and make it a good experience. Would definitely recommend all involved

Special thanks to Robbie Lougheed:
Robbie made the process a breeze and helped answer any questions we had and was very good at his communication

5 Star Review

28 Sep 2026

Patrick Conn (seller)
Griffins where excellent from start to finish, couldn’t fault their professionalism, 10/10

Special thanks to Tiah Wakeling:
A massive thank you to Tiah for all her hard work getting my sale across the finish line. I really appreciated her patience, quick replies, and keeping everything on track when things got stressful.

Excellent, first class

5 Star Review

27 Aug 2026

Lorraine Ardley (seller)
Dealt with Tia, numerous times during the sale of the property.
Nothing too much trouble for her, always responded quickly

Special thanks to Tia Wakeling:
Always responded to any messages I left, emailed solicitors on my behalf, copied and scanned all my documents.

I believe she’s a credit to Griffins

4 Star Review

13 Aug 2026

Clare Vincent (tenant)
Everything was handled very professionally and promptly.

Special thanks to Leyla Shevket:
She explained everything clearer and was in hand to answer any of my silly questions that I had.

4 Star Review

27 Jul 2026

Richard suttling (tenant)
Great friendly service