Reviews | The ESTAS Awards for Graham Butt Rustington

All-time Customer Service Rating

96.8%

Based on 290 verified reviews from home movers

Graham Butt Rustington
88 Woodlands Avenue Rustington West Sussex Get in touch today

Sell your house with this agent

AI Reviews Summary

Customers overwhelmingly praise Graham Butt Estate Agency for its professionalism, knowledge, and proactive communication throughout the buying and selling process, with staff such as Pat Brewer, Ellie Norman, Cameron, Dylan, Caspar, Toby, Debs Harding, and Caroline frequently commended for their personable and attentive support. Clients particularly value timely updates, strong negotiation outcomes, and compassionate handling of complex or sensitive transactions, often expressing high trust and willingness to return for future services. A small number of reviews note isolated challenges during the process, though these were generally navigated smoothly, leaving overall satisfaction consistently high.

These reviews are completed at the end of the transaction and independently verified.

5 Star Review

06 Oct 2026

Stuart Wallace (seller)
Good company, very easy to talk with.

Special thanks to Ella Glazebrook:
Ella was very helpful and very good at communicating. Ella kept on top of the sale from offer to exchange.

4 Star Review

30 Sep 2026

Liz chamberlain (seller)
All members of staff were always polite and helpful. They always returned calls and kept us informed especially when any issues arose. Cameron Dylan Caspar Ellie and Pat were brilliant.

Special thanks to Pat Brewer:
Pat is the sales progressor and kept us going when chain was up and down. Again like other staff she always came back to us with explanations etc.

5 Star Review

09 Sep 2026

Daniel Mepham (buyer)
We couldn’t thank Ella enough for her help in buying our new home! From the moment we first met, Ella was so professional, knowledgeable and personable. Her communication and speed of response was fantastic. Ella immediately lowered any stress we were having, in what is without a doubt a very stressful period of time.

Special thanks to Ella Glazebrooke:
We couldn’t thank Ella enough for her help in buying our new home! From the moment we first met, Ella was so professional, knowledgeable and personable. Her communication and speed of response was fantastic. Ella immediately lowered any stress we were having, in what is without a doubt a very stressful period of time.

5 Star Review

02 Sep 2026

Mark Northen (seller)
Graham Butt Rustington were very professional from the start. Communication was first-class, advice was very good and explanations and promotion faultless. It could not have been a more straightforward and enjoyable experience. I would not hesitate to use them again if I was selling or buying a property in this area.

Special thanks to Ella Glazebrook:
Ella could not have been more professional. Phone calls were either answered immediately or very soon after they were made. Her communication with our solicitors was excellent and every task was completed almost immediately. Fantastic work and a great asset to the company.

4.5 Star Review

06 Aug 2026

Stephen Diacon (seller)
Graham Butt provided a professional service and were a pleasure to work with. I would certainly use them again.

5 Star Review

03 Aug 2026

Karen Strachan (seller)
Graham Butt helped my mother to buy her flat I have used them to sell it. The whole team were extremely helpful even with a few challenging issues along the way.

Special thanks to Cameron Dyer:
Cameron right from the start was very professional and helpful making the process go through quickly. Resolving issues and always at hand keeping us updated. Would recommend.