White & Guard - Hedge End

I met with Suzanne Ashman and Carl Shear several times while searching for my first home, and their support made a real difference throughout the process. As a first‑time buyer, I had plenty of questions, and both Suzanne and Carl consistently took the time to explain things clearly and patiently. They were not only friendly and approachable, but also highly knowledgeable about each listing we viewed. They regularly went above and beyond—whether that meant arranging viewings at short notice, offering honest guidance, or making sure I had all the information I needed to make a decision.

Once my offer was accepted, John Neville took over managing the chain, and his contribution was just as valuable. He kept me updated at every stage, chased progress when needed, and made what could have been a stressful part of the journey feel far more manageable. His commitment to keeping everything moving smoothly was genuinely appreciated.

Overall, my experience with White & Guard was extremely positive. For anyone buying their first home—especially those feeling unsure about the process—I would wholeheartedly recommend their team. Their expertise, communication, and personal approach made a complex experience feel clear and well‑supported from start to finish.

Special thanks to Suzanne Ashman (and John & Carl of course!):
Suzanne Ashman, Carl Shear, and John Neville each played a significant role in making my first home‑buying experience positive and well‑supported. Suzanne and Carl were exceptional throughout the viewing stage: consistently friendly, highly knowledgeable, and genuinely invested in helping me understand every aspect of the properties we visited. As a first‑time buyer, I relied heavily on their insight, and they always took the time to answer questions thoroughly, offer clear guidance, and ensure I felt confident in my decisions.

Once my offer was accepted, John Neville’s management of the chain was invaluable. He handled a complex process involving multiple parties with professionalism, calmness, and courtesy at every stage. His communication was consistent and reassuring, and his commitment to keeping everything moving smoothly made a potentially stressful period far easier to navigate.

Their combined efforts demonstrated outstanding service, teamwork, and dedication to their clients. They are a credit to White & Guard and thoroughly deserving of recognition.

09 Mar 2026

James Ryan Hillman (buyer)

- White & Guard - Hedge End

With buying our first home together after being out of the property market for a number of years, the whole process of purchasing a home felt quite daunting, but John Neville made it a genuinely positive experience from start to finish. His communication was excellent throughout — we were always kept informed and any questions we had were answered quickly and clearly.

John was incredibly supportive during the process, especially when it came to helping with solicitor enquiries and making sure everything kept moving forward. Whenever things slowed down, he proactively chased updates and helped push things along towards exchange, which made a huge difference for us.

What really stood out was how approachable and reassuring he was during the whole journey. Buying a home can be stressful, but John took the time to guide us through each step and made us feel confident in the process.

We’re very grateful for all his help and wouldn’t hesitate to recommend John and the team to anyone looking to buy or sell a home. Thank you again for helping us secure our first home together

Special thanks to John Neville :
See main review

05 Mar 2026

Laura cook (buyer)

- White & Guard - Hedge End

Selling our house was smooth with white and guard after a bad experience with another agent it was very quick and easy. It took longer to exchange but the support was good throughout.

Special thanks to John Neville:
John was great and helped chase solicitors and provided us with all the information so that we could exchange successfully in the timeframe we wished for.

02 Mar 2026

Jessica Bellamy (seller)

- White & Guard - Hedge End

Very good communication throughout the process and as smooth as it could be. Our consultant was particularly helpful – always responsive, clear, and proactive in keeping things moving. We felt well supported from start to finish.

Special thanks to Carl Shear:
Carl Shear was excellent – professional, responsive, and incredibly helpful throughout. He made the whole process smoother and less stressful.

24 Feb 2026

David Holmes (buyer)

- White & Guard - Hedge End

Sam,Jess and Kerry have all been fantastic in helping me with preparing the properties and securing tenants. Very helpful and professional.

Special thanks to Jessica Robert’s-Scott:
Really helpful with all aspects of the rental process

23 Feb 2026

Tony Hepburn (landlord)

- White & Guard - Hedge End

A good service making the selling and purchase of my houses as painless as it can be

Special thanks to John Neville:
Kept me updated all throughout the process

19 Feb 2026

Adrian Farwell (seller)

- White & Guard - Hedge End