Reviews | The ESTAS Awards for Neil Robinson Skelmersdale (FIA)

All-time Customer Service Rating

98.5%

Based on 539 verified reviews from home movers

Neil Robinson Skelmersdale (FIA)
108 The Concourse, Skelmersdale Get in touch today

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AI Reviews Summary

Customers overwhelmingly praise Neil Robinson Estate Agents for their professionalism, responsiveness, and clear communication throughout the buying, selling, and renting process, with team members including Laura, Helena, Frances, and Neil Robinson himself frequently singled out for their proactive updates, sensitivity, and reassuring guidance during sometimes stressful or complex transactions. Reviewers particularly value the efficient handling of sales, regular contact via phone or messaging, and effective liaison with solicitors and other parties, with only isolated notes regarding sales occasionally falling through or third-party recommendations, both of which were managed smoothly by the team. Overall sentiment is exceptionally positive, with clients expressing strong trust, satisfaction, and a high likelihood of recommending the agency to others.

These reviews are completed at the end of the transaction and independently verified.

5 Star Review

07 Oct 2026

Diane Taylor (seller)
The communication throughout has been invaluable, we were kept informed throughout the process, their contact with our buyer made the process much easier and less stressful knowing they had everything in hand! I would not hesitate to use them again and recommend to anyone looking for an estate agent.
We can’t thank you enough!!

Special thanks to Frances at Neil Robinson :
Frances communication was outstanding, she kept us up to date more than our solicitors did, she was a perfect go between us and the buyer. The WhatsApp group was a great way to communicate!

5 Star Review

04 Oct 2026

Chloe Cooper (buyer)
All of the staff were so warm and helpful. As a first time buyer, they were so supportive and explained everything clearly. I can’t thank them enough.

Special thanks to Laura Stonier:
She is so helpful and very efficient in resolving issues. Very warm and friendly to talk to. A very valuable member of staff.

5 Star Review

24 Sep 2026

james cowell (seller)
Id just like to thank the whole team a Neil Robinson in Skelmersdale.They have been fantastic from coming out to price the house to the very end of completing sale . Special thank you to Laura who has been a calming influence when I dealing with buyers solicitors and Frances and Helena for getting so many buyers through my property.Thet have a great team there !! Well done ✅ keep it up

Special thanks to james Cowell:
My staff nomination is Laura ,she has gone well and beyond her job role to push this sale over the line ..Thank you Laura

5 Star Review

19 Sep 2026

Joe Allt (buyer)
Laura was helpful and made the process easy.

Special thanks to Laura Stonier :
Helpful and made process easy

5 Star Review

11 Sep 2026

Emmanuel Akingboye (buyer)
I had a really positive experience with the team throughout my house purchase.

From arranging viewings to keeping me updated during the process, they were friendly, professional and always happy to help whenever I had a question.

Laura, Helena, Frances, Maggie and the rest of the team brilliantly helpful.

The communication was great, and I appreciated how approachable and responsive everyone was.

As a buyer, having an estate agent who was helpful and easy to deal with made the whole experience much more straightforward.

I would definitely recommend them to anyone looking to buy or sell a property.

Thank you to the whole team for your help and support throughout the process!

Special thanks to Laura Stonier:
Laura, Helena, Frances, I think Maggie

5 Star Review

11 Sep 2026

Bernadette madden (seller)
The team was amazing they were very professional and guided use through we would highly recommend anyone to go with them

Special thanks to All the team All the team :
The whole team were really supportive in the sale of the property I can’t just nominate 1 person they all worked so hard as a team