Wood & Pilcher Group
All-time Customer Service Rating
96.6%
Based on 875 verified reviews from home moversWood & Pilcher Group
AI Reviews Summary
Wood & Pilcher receives overwhelmingly positive feedback across its branches, including Crowborough, Heathfield, Southborough, and Tunbridge Wells, with clients consistently praising staff such as Tania, Dan, Mike, Tom, Steve, and Kate Tero for their professionalism, proactive communication, and skilled handling of complex buying, selling, letting, and probate transactions. Reviewers particularly value the teams' responsiveness, local knowledge, and steady guidance through lengthy chains or third-party delays, fostering strong trust and repeat recommendations. Only minor, isolated notes were raised, such as ensuring consistent cover during staff leave to maintain continuity of service.
5 Star Review02 Nov 2026
Simone Brown (buyer)Overall we had positive experience with Wood & Pilcher - the team are really friendly and communication really good. Jon was really great during the buying process with liaison between ourselves and the seller.
5 Star Review31 Oct 2026
Mark Divall (seller)We couldn't have asked for more from the team there, EVERYONE worked hard to get mum's house sold. We lost two buyers but got it done third time lucky, but all the way through the people there were great with loads of communication and weekly updates on how the sales was going, so we always felt 'in the loop' and not just left alone until there was interest in the house. NOTHING was ever too much of a problem for them all.Special thanks to Tania Salter:
Tania was our initial contact when we walked into the office, and she did the first viewing... BUT .... Tania, Dan, Debbie and ALL THE STAFF there deserve a mention, as they all helped us and were very kind especially when mum passed away and the sale was held up a little while that was sorted, but they still kept in constant contact with us AND our buyers to see the sale through.
5 Star Review21 Oct 2026
Janet Deller (seller)The whole process was professional, friendly a d informativeSpecial thanks to Mike Watkinson:
Mike kept us informed and was fast and efficient. A pleasure to deal with himReply from Wood & Pilcher - Heathfield:Great to hear of your experience with Wood & Pilcher's Heathfield Team. Thanks for trusting us with your home and all the best for the future from us all.Ryan - Wood & Pilcher - Heathfield
5 Star Review20 Oct 2026
Mark Guest (seller)Very professional and friendly.Special thanks to Ryan Eckhardt:
Very positive, on the ball, forward thinking, took all matters in hand with no question.
He Gave us confidenceReply from Wood & Pilcher - Heathfield:Thank you very much for the positive review of your experience with Wood & Pilcher. We are all so happy to have reached this point and hope you enjoy the next adventure - oh and thanks for the chocolates, very much appreciated!!Ryan - Wood & Pilcher - Heathfield
5 Star Review15 Oct 2026
Darius Kiaie (seller)We have used Wood & Pilcher Crowborough on several occasions. Keith, Dan and the team from start to finish have excelled themselves.Reply from Wood & Pilcher - Crowborough:Thank you so much for your wonderful 5-star review. We truly appreciate you taking the time to share your experience with us. We will pass on your kind words to the team. Thank you for choosing Wood & Pilcher and we wish you all the best.Debbie Alderslade - Wood & Pilcher - Wood & Pilcher - Crowborough
5 Star Review13 Oct 2026
Laurence Bunnett (seller)The staff at Wood and Pilcher were very pleasant and enjoyable to deal withSpecial thanks to Steve Bovis:
Steve, and the other members of the team (Julie, Ben, Ieva, Sally ) were responsive, professional and enjoyable to engage with. Thank you for your support to make this challenging change for us.Reply from Wood & Pilcher - Tunbridge Wells:Thank you Laurence. We all appreciate your comments and your kind support over the past few months. We wish you every happiness for the future.Mark Sparrow - Wood & Pilcher - Tunbridge Wells
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