Reviews | The ESTAS Awards for Lumley Estates

All-time Customer Service Rating

96.7%

Based on 140 verified reviews from home movers

Lumley Estates
72 Watling St, Radlett Get in touch today See our other reviews

Sell your house with this agent See our Google Reviews See our other reviews

AI Reviews Summary

Lumleys receives consistently positive feedback across customers, with reviewers frequently praising staff such as Molly, Ben, Dean, and Scott Ackerman for their professionalism, responsiveness, and clear communication throughout the buying, selling, and letting process. Clients particularly value proactive updates and support during challenging circumstances, resulting in smooth and stress-free experiences overall. No notable areas for improvement were identified across the feedback provided.

These reviews are completed at the end of the transaction and independently verified.

5 Star Review

23 Oct 2026

Matt de Leon (seller)
I had two local estate agencies trying to sell my house, and Lumley Estates were far more proactive and successful in securing viewings.

Once I'd accepted the offer, I wanted to exchange in a fairly short period of time, and Scott managed the process seamlessly to ensure that happened.

He was extremely professional, and his communication and proactivity throughout the process was excellent.

I'd have no problem recommending Lumley Estates or Scott Ackerman to anyone in the area looking to sell.

Special thanks to Scott Ackerman:
please see above

5 Star Review

23 Oct 2026

Noah Raphael (buyer)
From the moment we enquired about the house, Scott has been amazing help and has made the whole experience for us as first time buyers very smooth and stress-free. He is always responsive to any questions / queries and was extremely helpful. Would definitely recommend dealing with Scott!

Special thanks to Scott Ackerman:
10/10 very nice guy! Made the whole experience very easy for us

5 Star Review

01 Oct 2026

Mark Rodol (seller)
Always very communicative, even when the news wasn't great. In a tough market where personal circumstances dictated a required sale they kept their cool, and allowed me to keep mine too!

Special thanks to Mark McDonald:
As good a psychotherapist as an agent!

5 Star Review

28 Aug 2026

Cathy Bolshaw (seller)
Lumleys were very efficient and pleasant to deal with. Thank you!

Special thanks to Scott Ackerman:
Scott’s perseverance, patience and diligence was exemplary and greatly appreciated by us both. Thank you Scott! Keep up the good work - I’m sure you will!

4 Star Review

02 Jul 2026

dotun Okuwobi (tenant)
Good and professional agent

Special thanks to Molly Diamond:
She was very professional and communicated clearly with us throughout the process.

5 Star Review

20 May 2026

Grant Morgan (tenant)
Ben & Molly were both bright, professional and made the process easy for us with excellent communication.

Special thanks to Ben Aldridge:
See above.

Ben & Molly were both bright, professional and made the process easy for us with excellent communication.

Reply from Lumley Estates:
Thank you so much for your kind review Grant! We are so glad you had a great experience with our Lettings Team.

Bliss Goldie - Lumley Estates