Reviews | The ESTAS Awards for Lumley Estates

All-time Customer Service Rating

96.6%

Based on 138 verified reviews from home movers

Lumley Estates
72 Watling St, Radlett Get in touch today See our other reviews

Sell your house with this agent See our Google Reviews See our other reviews

AI Reviews Summary

Customers consistently describe Lumleys as efficient, professional, and personable, with standout mentions for team members such as Molly, Ben, and Dean for their clear communication, proactive updates, and attentive support throughout the property process. Reviewers particularly valued the reassurance and composure shown even during challenging market conditions or sensitive circumstances, resulting in smooth, seamless experiences overall. No notable areas for improvement were identified, reflecting strong and consistent customer satisfaction.

These reviews are completed at the end of the transaction and independently verified.

5 Star Review

01 Oct 2026

Mark Rodol (seller)
Always very communicative, even when the news wasn't great. In a tough market where personal circumstances dictated a required sale they kept their cool, and allowed me to keep mine too!

Special thanks to Mark McDonald:
As good a psychotherapist as an agent!

5 Star Review

28 Aug 2026

Cathy Bolshaw (seller)
Lumleys were very efficient and pleasant to deal with. Thank you!

Special thanks to Scott Ackerman:
Scott’s perseverance, patience and diligence was exemplary and greatly appreciated by us both. Thank you Scott! Keep up the good work - I’m sure you will!

4 Star Review

02 Jul 2026

dotun Okuwobi (tenant)
Good and professional agent

Special thanks to Molly Diamond:
She was very professional and communicated clearly with us throughout the process.

5 Star Review

20 May 2026

Grant Morgan (tenant)
Ben & Molly were both bright, professional and made the process easy for us with excellent communication.

Special thanks to Ben Aldridge:
See above.

Ben & Molly were both bright, professional and made the process easy for us with excellent communication.

Reply from Lumley Estates:
Thank you so much for your kind review Grant! We are so glad you had a great experience with our Lettings Team.

Bliss Goldie - Lumley Estates

5 Star Review

15 May 2026

Hugh hughes (tenant)
Molly diamond is a fantastic person , explaining everything to us , and helping us decide the best choice for our needs, she is dedicated, helpful, and outstanding. We highly recommend her to help you to find the best property for your needs, thank you Molly for making our move so easy and enjoyably .

Special thanks to Molly Diamond:
Molly is so helpful and knowledgeable we will definitely use her again if we need to rent another property

5 Star Review

21 Apr 2026

Tarryn (landlord)
Ben has been outstanding from start to finish. He helped me secure a tenant quickly and made the entire process seamless. Throughout, he was extremely professional, efficient, and consistently quick to respond to any questions or requests. His communication was clear and proactive, and he handled everything with real attention to detail.
It has been an absolute pleasure working with him, and I wouldn’t hesitate to recommend Ben to anyone looking for a reliable and highly capable management agent.

"Anonymous"

Special thanks to Ben Aldridge:
Thank you for making an overwhelming process, less stressful and for the piece of mind that it was in safe hands!