Moved into my new home and whilst I was a nice place the general cleanliness wasn’t the best. A lot of issues were missed off the inspection meaning I’ve been here for a week and can’t use my kitchen sink, shower or cooker. The team are lovely but would like to be told what’s going on.
Special thanks to Sophia Dye:
He was so lovely and helpful and I felt she went above and beyond to help get the issues sorted,13 Apr 2026
Lee Smith (tenant)
Amazing customer service. Very profesaional agents with quick response times and very supportive. This is one of the most organised agency I ever worked with. We'll definetly recommend further!
Special thanks to Millie Wilkinson:
She always delivered clear information and supported with all the uncertenties we had. An amazing agent especially for a person with ADHD01 Apr 2026
Andrei Nazare (tenant)
Chelton Brown property inspection completed to schedule with photos. Thorough job and all recorded on line, by Mel.
Special thanks to Mel Morris:
Thorough job and all recorded on line with photos, by Mell31 Mar 2026
Robert Hartley (landlord)
My experience from start to finish has been brilliant from viewing the property with Shah and assisting with my offers to Vicky chasing things for me to get things in on time, the team were positive and supportive and maybe me feel like all was under control and I was a valued customer they really wanted help! Thank you so much.
Special thanks to Vicky & Shah Cropp & Ali:
I want to nominate Vicky Cropp and Shah Ali who were both great for my house purchase they were always keeping me updated and ensuring things went smoothly, it got very close towards the end to being able to complete on a suitable date but they got the job done and I am very grateful and can’t thank them enough! Most appreciated all their hard work!27 Mar 2026
Derek Sanders (buyer)
Excellent experience, well managed!
Special thanks to George Somerville:
Well done Karen for always being open and talkative to every issue which came up23 Mar 2026
George Somerville (landlord)
Honestly, the ladies who have helped us from start to finish. Considering we were with another estate agents before them, we have never known an estate agent to get back to us so quickly. From the start they have kept communication with us, they have dealt with any little issues super quickly. They were polite and understanding. They ensured our move was smooth and easy and communicated effectively throughout. They have checked in with us already too which is lovely. We have a direct person to communicate any issues with, which is so helpful. At previous estate agents, we had to wait on responses and things would get passed to a different person and we wouldn’t know who to ask for. Charlton brown have been so great, thank you for such an easy transition.
Special thanks to Kirsty King:
Millie was fab! And Karen our house manager has been super efficient and polite. Great communication and just such a lovely start to our new move.19 Mar 2026
Kirsty King (tenant)
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